PRIVACY POLICY

Villa Maramaa OÜ values your privacy and is committed to complying with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website villamaramaa.ee. By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

This Privacy Policy explains what information we collect, how we use it, and what rights you have to protect your data. The policy applies only to our website and its visitors and does not apply to information collected through other channels.

Your data controller is Villa Maramaa OÜ
Company registration number: 16581387
Email: info@villamaramaa.ee

We collect and process information in compliance with the General Data Protection Regulation (GDPR) of the European Union, which came into effect on 25 May 2018.

01. DATA COLLECTION AND USE

1.1 What data we collect

We collect both the information you knowingly and actively provide when using or participating in our services or campaigns, as well as any information your devices automatically transmit when accessing our products and services.

Your personal data may reach us in the following ways:

  • When you make a booking on villamaramaa.ee
  • When you register as a user on villamaramaa.ee
  • When you contact us via phone, email, or online chat
  • When you make a purchase with an installment plan or leasing agreement
  • When you browse villamaramaa.ee
  • When you provide personal data about another person (for example, for whom a booking is made or who uses the accommodation service)
  • When you make payments via online banking or other electronic payment methods
  • When you comment, like, or share a post on our social media accounts
  • When you subscribe to our newsletter
  • When you comment on posts on our website

02. TYPES OF DATA COLLECTED

2.1 Personal data

We request personal information only when it is necessary to provide you with a service. When contacting us or visiting our website, you may share the following information:

  • First and last name
  • Personal identification code
  • Email address
  • Postal address, country, county, city
  • Phone number
  • Your booking history and activity on our website
  • Your communication history with us
  • Information about your web browser and IP address

2.2 Log files

Our website villamaramaa.ee stores log files about its visitors. The collected data may include:

  • Type of device used
  • Internet Protocol (IP) address
  • Browser type
  • Internet Service Provider (ISP)
  • Date and time of visit
  • Entry and exit pages and number of clicks made on the website

Log file information is used to analyze trends, administer the website, monitor visitor activity, and gather demographic information. This data is not intended to, and cannot, personally identify individuals.

2.3 Cookies

Like most websites, villamaramaa.ee uses cookies. A cookie is a text file stored on a user’s device when visiting a website. Cookies store user preferences, regional settings, and usage choices to enhance the service experience.

You can disable cookies in your browser settings, but doing so may affect your ability to use some of our services.

Cookies are categorized as:

  • Necessary cookies: Session cookies that enable core services such as authentication and account protection. Without these, the website cannot function properly.
  • Consent cookies: Used to detect whether users have accepted the use of cookies.
  • Functionality cookies: Allow the website to remember your preferences (such as login information or language selection) to offer a more personalized experience.

3. HOW WE USE DATA

  • Collected information may be used for various purposes, including:
  • Operating, managing, developing, personalizing, and expanding our website
  • Gathering statistics to improve our services and understand user behavior
  • Identifying you via phone, message, or email
  • Sending information and requesting feedback about our services
  • Preventing fraud and protecting our website
  • Enabling communication through social media accounts
  • Reviewing chat history to provide faster and more relevant assistance
  • Improving service quality and browsing experience
  • Developing new services or features and enhancing existing ones
  • Processing, confirming, billing, and, if necessary, cancelling or refunding bookings
  • Recommending suitable accommodation services and offers based on past bookings
  • Simplifying and speeding up future interactions with us
  • Other purposes such as data analysis, research, and evaluating marketing effectiveness

4. WHEN WE MAY SHARE YOUR DATA

We may share or transfer your personal data in connection with a business transaction such as ownership change, merger, asset sale, financing, or acquisition. You will be notified if your personal data becomes subject to a different privacy policy.

We may share your data with partner companies, requiring them to comply with this Privacy Policy. These may include our parent, subsidiary, joint venture, or affiliated entities.

We may share your data with business partners to offer specific products, services, or promotions.
We may disclose your data for any other purpose with your consent.

We may also disclose your personal data if required by law, or in good faith to comply with legal obligations, protect our rights or property, prevent or detect violations, or ensure user safety.

5. DATA RETENTION

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy. We keep and use your data to the extent required to comply with legal obligations, resolve disputes, and enforce agreements.

Log files are retained for internal analysis, typically for a short period unless needed to enhance security or functionality or if we are legally required to retain them longer.

6. PROCESSING CHILDREN’S DATA

Our products and services are not directed at children under 13, and we do not knowingly collect data from them. If we discover that we have collected data from a child under 13, we will remove it from all our databases.

7. YOUR RIGHTS TO PROTECT YOUR DATA

You have the right to withhold personal information, understanding that it may affect your website experience. You will not be treated unfairly for choosing not to share your data.

If you provide personal information, you acknowledge that we collect, store, use, and disclose it according to this policy. You have the right to request details about the data collected about you.

If we receive your data from a third party, we protect it in accordance with this Privacy Policy and Estonian law. If you share someone else’s data, you confirm that you have the right and permission to do so.

You may withdraw your consent for marketing communications at any time. You can also request that we delete your data from our databases. Occasionally, we may ask for verification of your identity.

If you believe that the data we hold is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us at info@villamaramaa.ee. We will take all reasonable steps to correct or remove such information.

If you believe we have violated data protection laws, please contact us using the details provided in this document, describing the issue. We will investigate promptly and respond in writing, explaining our findings and any corrective measures taken. You also have the right to contact a supervisory authority or data protection agency.

8. GDPR DATA PROTECTION RIGHTS

We want to ensure you are fully aware of all your data protection rights. Every website user is entitled to the following:

  • Right of access: You can request copies of your personal data.
  • Right to rectification: You can request correction of inaccurate or incomplete data.
  • Right to erasure: Under certain conditions, you can request deletion of your personal data.
  • Right to restrict processing: You can request limitation of data use under specific circumstances.
  • Right to object: You can object to the processing of your data under certain conditions.
  • Right to data portability: You can request that we transfer your data to another party or directly to you.

9. DATA SECURITY

The security of your personal data is important to us, but please remember that no method of online transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Villa Maramaa OÜ takes all reasonably necessary measures to ensure that your data is processed securely and in compliance with this Privacy Policy and Estonian law. Your data will not be transferred to any organization or country unless adequate protection and necessity are ensured.

10. LINKS TO OTHER WEBSITES

Our website may contain links to external sites that are not operated by us. If you click a third-party link, you will be directed to that site. We strongly recommend reviewing the privacy policy of every website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

11. PRIVACY POLICY UPDATES

We reserve the right to update this Privacy Policy when necessary. Upon updates, the “last modified” date at the bottom of this document will be changed. Continued use of our website after such changes will be regarded as your acceptance of the updated policy.

Last updated: 07/10/2025